Covid-19 & Practice Update 5th June 2020

Dear Patient,

We hope you and your family are in good health.

You may have heard that dental practices can open for urgent care from Monday 8th June. 

We will be monitoring the success of these opening and hope to be open shortly after. We just wanted to be clear that this may not be business as usual as the return to practice will be completed in phases advised by the government. As we have had to cancel numerous appointments since lockdown began we will initially prioritise emergency appointments or  appointments we have had to cancel. 

Please refrain from attending the practice unless you have an appointment. 

Here at The Dentist @ Chiswick our biggest priority is your safety and that of our team members, during this lockdown period we have added additional measures in place to ensure everyones wellbeing is cared for. Following our CQC inspection in March we were praised on our appropriate use of PPE, infection control process  and being HTMI-105 compliant. In addition to this we have supplied all surgeries and the reception area with HEPA air filters to reduce the presence of viral particles in the air and therefore reduce the risk of transmission. Aerosol generating procedures, such as treatments that require the use of ultrasonic scalers or hand pieces, will require enhanced PPE use for added safety in accordance with the new regulations.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

  • Our practice will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again at your appointment
  • We have hand sanitiser that we will ask you to use when you enter the practice. You will also find some in the reception area and other places in the practice for you to use as needed.
  • We no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect
  • Appointments will be managed to allow for social distancing between patients. We encourage patients to wait in their car or outside to avoid multiple people in the waiting room.
  • All members of our team will be risk-assessed every morning before they start their work day.
  • All members will be required to wear the appropriate PPE based on the treatment.
  • All touch points will be disinfected after each patient.
  • A reception security screen has been implemented.
  • PPE for patients will be provided.
  • Please take a comfort break prior to attending your appointment as we will limit the use of our facilities.

We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

How you can help:

  • With the exception of children and patients with carers, patients should come alone
  • A distance of at least 2 metres mush be observed if another patient is present in the dental practice
  • Payment should be made by card where possible
  • Staff will not shake your hand
  • If you show symptoms following appointment booking, you should contact the practice by phone
  • Please do not arrive early to the practice. If necessary, you should wait outside the practice
  • Please do not arrive without an appointment
  • Patients should come wearing a mask if possible or be prepared to wear one.

The practice will be following our COVID-19 Standard of Operating Procedures which is based on a risk assessment specifically carried out for our practice, patients and the way we provide our services.

As we will not be in next week please feel free to contact us via email should you have an actual emergency, the emails are monitored 24/7. 

If you are in severe pain and require to be seen urgently please call 111 and they will arrange for you to see a dentist in a government hub.

Thank you for you patience and understanding, we hope to see you all soon.

Stay safe,

Ralph Gilhooly and the team.